danowens.com
Senior Product & Interaction Designer, Enterprise Systems
I design and improve complex enterprise systems that already have users and can’t afford disruption.
Most of my work involves modernizing existing systems; clarifying workflows and interfaces so change can happen without breaking what already works.
What I do
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Simplify complex, multi-system workflows so they are easier to understand and use
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Translate ambiguous requirements into clear, executable interaction models
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Prototype and iterate early to make solutions concrete and ready to build
How I work
I don’t introduce new process or redesign systems for its own sake. I focus on improving clarity inside complex systems while working within platform limits and release schedules.
In practice, that means
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Getting close to the problem
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Making tradeoffs explicit
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Reducing ambiguity in system behavior and workflows
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Shipping solutions that scale
Featured work
Modernizing a fragmented, multi-channel alerts system across mobile and email.
Unifying customer service tools into a single operational platform.
Improving mobile interaction patterns for a complex, multi-step account opening flow.
Contact
Available for product and interaction design roles in regulated environments.