Text Banking

Bank of America Examples

The Challenge

Add SMS messaging to the suite of Mobile Banking services. The enrollment flow required a two-step authentication process and customers would be able to enroll up to two phones.

Text Banking

My Role

I created wireframes and designed an end-to-end customer experience that supported a multistage enrollment flow, device management page and SMS query/response interactions. Additionally, I designed the unauthenticated sales pages in conjunction with the Marketing team.

Device management wireframe

Text Banking Device Management Wireframe

Device states wireframe

Text Banking Device States Wireframe

First step of enrollment process

Text Banking First Step of Enrollment Wireframe

SMS query/response interactions

Text Banking SMS Query Response Interactions Wirerame

The Result

The marketing page describes the service benefits and how it works.

Text Banking Marketing Page Live Site Screenshot

The first page of the enrollment flow describes what to expect during enrollment.

Text Banking First Step of Enrollment Live Site Screenshot

The Device Status display supports enrollment scenarios and provides tools for each item.

Text Banking Device Status Display Live Site Screenshot