I joined Bank of the West in the summer of 2015, just as their online banking experience had achieved parity with the major national banks.

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One of the first projects I was assigned to was the exploration of an online-only banking experience. I used Axure to create several high-fidelity, interactive prototypes to support a series of usability tests. One prototype was built responsive, using Axure's Adaptive Views feature.

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I then served as the interaction designer and SME for their Online Account Opening experience, which was hosted by a vendor. I partnered with our usability team and product owners to prioritize and execute a series of improvements, then helped guide our vendor in the design of their next-gen platform.

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The Design team used Sketch and InVision to integrate with Slack and Jira. This improved team communication and streamlined the bank's Agile process.